Job Description

Job Description

Job Description

Retail Banking- Intern (NE-4)

Serves the public and promotes good customer relations to meet cross selling and servicing objectives. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

1. Provides efficient, accurate and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, cashes checks, sells travelers checks, etc.

1. Maintains updated knowledge of Bank's products and services. Identifies cross sales opportunities and makes referrals in line with established targets.

1. Ensures the accuracy of activities. Balances transactions and cash at the end of the day, balances ATM and participates in the branch settlement.

1. Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations.

1. May perform commercial teller transactions including processing coin orders.

1. Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.

1. Performs related and unrelated duties as may be needed.

ELIGIBILITY REQUIREMENTS:

Candidate must:

• Be a student in good standing with their college.
• Maintain a GPA of 3.0 or higher.
• Have a sincere interest in learning more about the banking industry.
• Having a willingness to provide outstanding customer service in all interactions with Bank customers.
• Have successfully completed a background investigation.

POSITION REQUIREMENTS: High School diploma or equivalent. Three to six months of successful teller or similar level of customer contact experience. Good customer service, communication, and problem-solving skills. Able to use various types of office equipment, including computer.

SUPERVISORY SCOPE:

None

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

COMPLIANCE:

Responsible for adhering to bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to Bank Secrecy Act, Anti-Money Laundering and Fair Lending.

ADDITIONAL REQUIREMENTS:

Same as Teller except must be willing to work in different branch locations for various durations.

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