The Cruise Director is the leader of the Entertainment Department, managing diverse team members and impacting guest satisfaction through personality, talent, and language ability to communicate and entertain at various social events and on the main stage. Working with the General Manager and onboard division heads, the Cruise Director is responsible for creating, developing, implementing, and supervising all guest activities and entertainment onboard the ship. This role requires the incorporation of company policies while encouraging teamwork and harmony within the division. The Cruise Director must also assist in promoting all revenue areas. This role is the division head for the Entertainment/Cruise Programs Department onboard the ship. All staff members in the Cruise Programs, Production/Theater, Musicians, and Guest Entertainer divisions report directly and through Managers and Supervisors to him/her. He/she is directly responsible for the programming and scheduling of all entertainment, recreational, and social activities, establishing and maintaining the standard of the social environment onboard. He/she needs to effectively perform as master of ceremonies and continually train staff to improve their stage work and social capabilities. To control, monitor, and justify all entries against his/her budget, with the assistance of the Assistant Cruise Director. Providing feedback to all staff members/entertainers regarding their overall job performance in a manner that promotes teamwork and guest satisfaction. Responsible for the overall quality of onboard TV programming. Must support and promote company policies and procedures while communicating the needs and concerns of shipboard staff. Problem-solving and conflict resolution fall under the direct responsibility of the Cruise Director, following shipboard guidelines and under the direction of Senior Management. Performs other related duties as assigned or directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. Qualifications / Requirements Must be able to plan, program, and implement new entertainment activities. Minimum of five to seven years previous shipboard management or supervisory experience including social, recreational, and entertainment activities is required. One year experience in budget planning and accounting procedures is required. Intermediate verbal and writing skills in at least one other language such as German, Spanish, French, or Italian is preferred. Advanced level English verbal and writing skills, including proper use of English grammar, are required. Intermediate to Advanced skills in typing and computer software (Microsoft Word, Excel, PowerPoint, Outlook).
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