Job Description

Position Title:

Sales Consultant

Job Code:

Department:

Sales

Department #:

1101

Reports To:

General Sales Manager

FLSA Status:

Non-Exempt

We are seeking a Sales Consultant at our Nissan Dealership in East Providence, RI

Hourly pay plus commission

$80,000-$100,000

Ed Kardon's 24 Auto Group is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, Buick, GMC and Infiniti products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Plymouth and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

Qualifications

• Self-motivated
• Incredible Customer service experience
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Clean driving record and valid driver's license
• Automotive and sales experience helpful (not required)

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

POSITION SUMMARY

The Sales Consultant is directly responsible for selling new and used vehicles at the dealership in a professional manner that is consistent with Route 24 Auto Group's core philosophies, principles, and values. The gross profit, volume and customer satisfaction standard will be set by management.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Use the Sales process 100% of the time.
• Develop and maintain productive working relationships with all employees and commit to having a positive attitude as well as encouraging the same with co-workers.
• Always provide accurate information to your customers and managers.
• Always provide your customer with all of the information they need to make an informed buying decision. Present a multi-payment worksheet for to every customer. Ensure every customer is loaded into SYSTEM with 2 phone numbers and an email address with appropriate sourcing
• Commit to every customer talking to a manager before they leave the dealership while in process of working a deal and make certain every customer gets an exit T/O after they purchase as well.
• Manage the entire delivery process of the vehicle,

1. Confirm that the vehicle has all the necessary equipment installed several hours prior to delivery.
2. Arrange for used vehicle safety check at least 4 hours prior to scheduled delivery to the customer. N/A Dealership responsibility
3. Make sure the vehicle is fueled then cleaned inside and out to dealer standards one hour prior to delivery.
4. Verify that all documents are signed correctly and that all moneys due to dealer are collected prior to the customer taking physical delivery. Ensure all trade titles are collected. A manager is to inspect all paperwork before a customer takes physical delivery of their vehicle.
5. Make sure the customer understands all the features of their new vehicle. Perform New vehicle deliveries to manufactures and dealership requirements.
6. Understand state specific registry laws pertaining to vehicle delivery and registration laws
7. Arrange for accurately completed registration documentation. Contact the customer as soon as the registration arrives.
8. Introduce the customer to a service consultant before delivery.
9. Make sure that the owner's manual is completed, the vehicles warranty is explained, and the maintenance schedule is understood.
10. Cover the new vehicle customer satisfaction survey with every customer stressing the importance of 100% satisfaction.

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