Job Description

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude, and professional communication skills at all times.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web-based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains a basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality, and customer service standards set.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with company policies, the ADA, FMLA, and other federal, state, and local regulations.

Overview

Location: Onsite 5X a week

Schedule: 8:00am-4:30pm

Dress Code: Business Casual

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