Job Description

Job Description

Job Description

Member Service Representative | Bank Teller

Are you fluent in Spanish and English and have a passion for helping people achieve financial stability?

Do you have an empathic presence and make decisions quickly while in a Customer Service role?

Is a strength of yours resolving technical challenges and handling multiple banking software?

If so, please click " Apply " now!

Oportunidad de carrera gratificante! Eres una persona emp tica y fluida en ingl s y espa ol (presencialmente, por tel fono, en video y por escrito)? Si es as , nete a nuestro equipo como Representante de Servicio al Cliente!

What do you stand to gain?

• Starting pay is $16 - $18 per hour
• Make a difference in local lives!
• Heartwarming environment, birthday celebrations, and a team that treats you like family
• Exposure to lots of training and career growth opportunities
• Medical, dental, and vision insurance
• 401k plan with matching, PTO, and paid holidays

This role involves:

Being a Member Service Representative at Holy Rosary Credit Union (HRCU), you will create a positive and timely experience for clients (in person, by phone, and by video banking) who need assistance. You will provide information both in Spanish and English concerning our products and services, ensuring the highest quality of service while complying with all HRCU policies and regulations.

You will take charge of:

• Open/close/verify accounts, process/accept applications, process stop payments, order cards, and answer customer questions
• Maintain accurate transactional records
• Assist members with remote access and process wire transfers
• Cross-sell credit union products and services
• Continuously check member service voicemail and reply to these calls accordingly

Key requirements for success:

• Must be bilingual English/Spanish speaking both written and verbal
• Customer Service experience (bank teller or call center is a bonus)
• Tech savvy handling multiple banking software and Microsoft Office
• Ability to work 40 hours a week (including Saturdays)
• A High School Diploma or GED is required

Holy Rosary Credit Union is an Equal Opportunity Employer.

Keywords: Bank teller, customer service, call center, member service representative, bilingual, Spanish, English, communication, professionalism, banking, credit union, banking software, Microsoft Office #ZR

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