Job Description

Responsibilities: •Work closely with IT Service Delivery, IT Operations, IT Support Services, and business unit professionals, project managers, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to identity manage/security services. •Help drive resolution of security operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Cybersecurity Manager. •Resolve or escalate issues related to identity access/security in a timely manner. •Work closely with project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality). •Facilitate audits of processes related to Security Services. •Confirm that Security Services supporting and procedures documentation is available and kept up-to-date •Maintain a solid understanding of the Service Providers' security operations and service delivery capabilities and processes. •Respond and participate in management of investigations related to security breaches, incidents and outbreaks in alignment with IT Management and Security Service provider. Qualifications: •2-3 years of experience in security services or security analysis, deployment and support. •Knowledge of IT security tools and components, trends and best practices. •Experience with SailPoint, CyberArk, PingFederate, PingOne, or SPHEREboard - all a plus. •Experience with coding languages, IAM/PAM PAM technologies/tools. •Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis. Women Impact Tech

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