Job Description

Who is Recruiting from Scratch : Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire. Customer Success Manager - Enterprise SaaS Location: San Francisco, CA (Salesforce Park) Company Stage of Funding: Seed Stage (Series A expected within the year) Office Type: Onsite 5 Days a Week Salary: $150k - $200k + 0.3% - 0.5% Equity Company Description Our client is an innovative AI and cybersecurity startup that's revolutionizing content moderation and trust & safety for digital platforms. Despite their small team size, they've already achieved impressive Series A metrics with $1M+ in revenue and are working with recognizable enterprise clients like Fox Corporation and Medium. Their platform helps identify serious threats—some of which have led to actual arrests—through cutting-edge technology. As a recruiting agency representing high-potential tech companies, Recruiting from Scratch is seeking exceptional talent for this high-impact role at a company positioned for exponential growth. What You Will Do Serve as the primary point of contact for executive-level stakeholders, developing deep understanding of their strategic objectives to accelerate time to value. Create and manage Mutual Action Plans based on customer business objectives, leading monthly health checks and quarterly business reviews. Own new customer onboarding, ensuring smooth transitions from sales to implementation. Leverage data-driven insights to deliver value throughout the customer journey. Drive adoption, retention, and expansion of the customer base, establishing yourself as an indispensable resource. Capture and synthesize product feedback to inform product roadmap development. Build foundational customer success processes that can scale with the company's growth. Ideal Candidate Background 5+ years of experience in customer success/account management roles at enterprise-focused, technical SaaS companies. Experience managing technical product implementation for enterprises with 6-7 figure Annual Contract Values. Proven track record building CS processes from scratch as a foundational hire OR progression to senior level supporting enterprise clients. Strong background in automating and creating scalable support processes including customer onboarding workflows, training documentation, and support automation systems. Experience driving upsells through strategic customer success activities. Excellent communication skills for working with varied stakeholders (technical engineers, non-technical executives, and operations teams). Bachelor's degree in Business Administration, Computer Science, or related field. Consistent work history with minimum 2-year tenure at previous employers. Preferred Qualifications Experience at enterprise SaaS companies similar to Cloudflare, CrowdStrike, Secure Frame, Okta, Intercom, or GitLab. Background in technical program management demonstrating understanding of integration processes, timelines, and dependencies. Experience with shared Slack channels as primary customer communication. Familiarity with Trust & Safety, fraud prevention, or online anti-abuse. Ability to translate complex technical concepts to non-technical users. Compensation and Benefits Competitive salary range: $150k - $200k. Equity: 0.3% - 0.5%. Platinum-level medical, dental, and vision insurance. Unlimited PTO, sick leave, and parental leave. Up to $100 monthly reimbursement for personal health & wellness expenses. Free lunch and dinner. 401(k) plan. This role offers a rare opportunity to join a startup with already proven economics ($200-300K contracts with major enterprises) and imminent Series A funding. You'll be working in San Francisco's beautiful Salesforce Park with a dynamic, ambitious team passionate about making the internet safer through cutting-edge technology. #J-18808-Ljbffr Recruiting From Scratch

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