Job Description

Job Title: Service Contract (LTSA) Manager

Location: US-FL-Jacksonville

Overview:

We are looking for an enthusiastic and detail-oriented Service Contract (LTSA) Manager to join our team. In this critical role, you will manage the full lifecycle of service contracts, ensuring that all contracts align with our company goals, comply with established terms, and are executed effectively. You will be responsible for building and nurturing strong relationships with both vendors and clients, guiding the contract development process, and ensuring the efficient delivery of services. The ideal candidate will have exceptional negotiation and analytical skills, with the ability to navigate complex contract structures and resolve disputes promptly. Collaboration with cross-functional teams will be essential to ensure that contract objectives align with operational strategies and that service delivery meets the highest standards. Adaptability and a focus on continuous improvement in the contracting process will be key to your success in this role. We value professionalism, transparency, and a strong commitment to customer satisfaction, and are looking for a candidate who shares these values. Join our innovative organization and make a significant impact on our service operations and overall business success.

Responsibilities:

• Oversee the entire service contract lifecycle from initiation to completion.
• Negotiate terms and conditions to align with business goals while managing associated risks.
• Ensure compliance with service level agreements (SLAs) and performance metrics.
• Collaborate with internal teams and stakeholders to define service requirements and deliverables.
• Coordinate the activities of Field Service Technicians and third-party sub-contractors, ensuring maintenance, troubleshooting, repair, training, and other services are executed efficiently.
• Identify and address potential risks in service contracts and vendor relationships.
• Develop and maintain a centralized contract database for easy access to contract documents and key dates.
• Provide guidance and support on contractual issues to business units and stakeholders.

Qualifications:

• Bachelor’s degree in Engineering, Contract Management, or a related field.
• At least 5 years of experience in contract management or procurement, ideally in a service-oriented environment.
• Minimum of 5 years of engineering experience or an equivalent background.
• Strong negotiation skills with a comprehensive understanding of contract law and terminology.
• Exceptional analytical and problem-solving abilities with a keen eye for detail.
• Excellent written and verbal communication skills, with the ability to present information effectively.
• Ability to work independently and in a team environment, managing multiple priorities in a fast-paced setting.
• Proficiency in contract management software and Microsoft Office Suite.
• Knowledge of mechanical, thermal, electrical industrial equipment, and the electric grid is a plus.

If you're looking to contribute to a dynamic and forward-thinking company where your work will directly impact service operations and business success, we encourage you to apply!

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